General information
New customers
If your institution does not have a customer account, please complete a New Account Application before ordering.
If you do not know your customer status or number, please send an inquiry to orderquest@jax.org or call Customer Service (1-800-422-6423).
Payments/invoices
Tax exempt employer number
The Jackson Laboratory is a not-for-profit research institution. Our tax-exempt Employer Identification Number is 01-0211513N.
Payment terms
Terms are Net 30 days payable in U.S. currency. Invoices include charges for mice or biospecimens shipped, services rendered, shipping containers, freight from origin address to destination address, and any applicable taxes, insurance, documentation, and other fees. Orders placed for mice within a specified age range are invoiced for the actual age supplied.
Contact information for questions about payment or invoices
Telephone: 1-207-288-6116 or 1-207-288-6115
Fax: 1-207-288-6673
Mailing address:
The Jackson Laboratory
Accounts Receivable
610 Main Street
Bar Harbor, ME 04609-1526
Payment
All payments (by check, wire transfer, credit card, or money orders) should include the Customer Account Number of the institution making the payment and applicable invoice number(s).
Check payments
Please mail check payments to the following address:
The Jackson Laboratory
P.O. Box 90260
Chicago, IL 60696-0260
Wire transfer payments
For more information about wire transfer payments, please contact Accounts Receivable at 1-207-288-6116 or 1-207-288-6115. To ensure proper credit of your payment, please fax copies of wire transfer information to 1-207-288-6673, Attention: Accounts Receivable.
Credit card payments and money orders
We accept MasterCard, Visa, and American Express. We also accept payment by U.S. or International Postal Money Order, made payable to The Jackson Laboratory.
