Ordering information

Serving as an international repository of mouse models for biomedical research, The Jackson Laboratory provides thousands of JAX® Mice strains, 97% of which are available nowhere else. The global research community orders over two million JAX® Mice annually. Shouldn't you?


Terms & conditions of product use

All customers of The Jackson Laboratory are bound by general terms and conditions of sale.

Order mice in North America

Ground transportation in climate-controlled vehicles is available for most locations in the USA and Canada. West coast customers are served directly from our California facility whenever possible.

Order mice internationally

The Jackson Laboratory distributes directly to researchers from any country, but strongly encourages researchers in Europe and Asia to order JAX® Mice from our worldwide distributors.

Order cancellation and credit policy

We realize that research needs may change unexpectedly. If order cancellations or changes become necessary, these policies will apply.

New customers
Ensure you receive your order promptly: set up an account prior to placing your first order.

On-line ordering
Use our order request form to place your order online.

Shipping containers
Purchase our patented mouse shipping containers, or recycle your surplus containers.

Handbook on JAX® Mice
The Handbook on Genetically Standardized JAX® Mice is available for purchase.

Contact customer service
Hours: 8am - 6pm ET, Mon - Fri
Toll free: 800-422-6423 (USA only)
International: +1 207-288-5845
Fax: +1 207-288-6150