Payment information
New customers
If your institution does not currently have a customer account, but you would like to order from JAX, we would like to say: Welcome! Please complete the New Account and Credit Applications before ordering.
If you do not know your customer status or number, please send an inquiry to orderquest@jax.org or call Customer Service (1-800-422-6423 or +1-207-288-5845)
Payments/invoices
All payments (by check, wire transfer, credit card, or money order) should include the Customer Account Number of the institution making the payment and applicable invoice number(s).
Check payments
Please mail checks to the following address:
The Jackson Laboratory
90260 Collection Center Drive
Chicago, IL 60693
Wire transfers
For more information about wire transfers, please contact Accounts Receivable at 1-207-288-6116 or 1-207-288-6115 or send an email to ar-notifications@jax.org. To ensure proper credit of your payment, please fax copies of wire transfer information to 1-207-288-6673, Attention: Accounts Receivable.
Credit card and money orders
We accept MasterCard, Visa, and American Express. We also accept U.S. or International Postal Money Order, payable to The Jackson Laboratory.
Tax exempt employer number
We are a nonprofit research institution. Our tax-exempt Employer Identification Number is 01-0211513N.
Payment terms and consequences of non-payment
Terms are granted by individual review and stated on the customer invoice(s) and account statement. These transactions are payable in U.S. currency within the granted terms. Payment for services, products, shipping containers, and shipping costs that are rendered are expected within the payment terms indicated on the invoice or stated by contract. Invoices and account balances in arrears of stated terms may result in The Jackson Laboratory pursuing collection activities including but not limited to outside agencies and court filings.
Documentation fees
Documentation fees will be charged for preparation of special forms and certificates required for International shipments (outside the U.S.A., Canada or Puerto Rico). Customers will be responsible for paying the full amount of documentation fees in the event that the customer cancels or changes an order and the documentation for the original order has already been processed.
Questions about payment or invoices
If you have a question about payment, or about an invoice you have received, please contact Accounts Receivable.
Telephone: 1-207-288-6116 or 1-207-288-6115
Fax: 1-207-288-6673Mailing address:
The Jackson Laboratory
Accounts Receivable
610 Main Street
Bar Harbor, ME 04609-1526
