Customer service

Contact customer service

We want to hear from you. Please use our online form to enter order related questions, comments, suggestions, or report problems.

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Ensure you receive your order promptly: set up an account prior to placing your first order.

Terms & conditions of product use

All customers of The Jackson Laboratory are bound by general terms and conditions of sale.

Policies on cancellations & credits

We realize that research needs may change unexpectedly. If you need to change or cancel your order, the following conditions will apply.

Call us toll free: 1-800-288-5845 (US, Canada & Puerto Rico) or 1-207-288-5845 (from any location)

Contact information

Representatives are available
Monday - Friday:
8am-8pm ET (5am-5pm PT)

Toll free: 1-800-422-6423 (US, Canada & Puerto Rico)
or 1-207-288-5845 (from any location)
Fax: 1-207-288-6150

Make an appointment for us to call you!

Order the Mouse Handbook