Customer service & support

We are committed to enabling biomedical research by sharing our knowledge and technical expertise with the worldwide research community. Find technical assistance for selecting and using mouse models, request JAX® Mice posters and technical publications, or contact customer service to order mice.

Customer service

Information and contact forms for new and existing customers.

Technical support

Contact technical information scientists, or access online resources related to animal husbandry, mouse nomenclature, PCR genotyping, and more.

Regional representatives

Connect with knowledgeable regional representatives who are eager to share research expertise, mouse-based research tools and resources with you.


Catalogs, resource manuals, and instructional posters are all available to customers using JAX® Mice and Services.

Alliance program for transgenic cores

If you operate a transgenic core facility, grab this opportunity to operate more efficiently, reliably, cost-effectively, and provide better service than ever. 

We are currently experiencing technical issues with the toll-free number. To contact us call 1-207-288-5845.


Call us toll free: 1-800-288-5845 (US, Canada & Puerto Rico) or 1-207-288-5845 (from any location) 


Online contact forms

Contact information

Representatives are available
Monday - Friday:
8am-8pm ET (5am-5pm PT)

Toll free: 1-800-422-6423 (US, Canada & Puerto Rico)
or 1-207-288-5845 (from any location)
Fax: 1-207-288-6150

Make an appointment for us to call you!


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Order the Mouse Handbook