Technical support

Contact technical support

Submit a request for help with finding JAX® Mice or a scientific question related to mouse orders or use our Find Mice tutorial.

Genotyping resources and troubleshooting

Browse our all inclusive self-help website for answers to all your genotyping questions

Mouse care & husbandry

Read our good husbandry practices and suggestions for breeding challenging strains; methods for successful colony management

Mouse strain data

Find basic data & resources for JAX® Mice and mouse-related research


Learn more about nomenclature for substrains, inbreds, hybrids, transgenics and knockouts

We are committed to enabling biomedical research by sharing our knowledge and technical expertise with the worldwide research community.

Support contact information

Representatives are available
Monday - Friday:
8am-8pm ET (5am-5pm PT)

Toll free: 1-800-422-6423 (US, Canada & Puerto Rico)
or 1-207-288-5845 (from any location)
Fax: 1-207-288-6150

Contact mouse researchers

For all other mouse-related questions, advice, protocols, etc., contact mouse researchers worldwide through the MGI Email List Service, a community resource for information sharing.

JAX Webinars: Knowledge to drive discovery
Order the Mouse Handbook

Related Topics


Attend free webinars on a variety of topics, conducted by subject matter experts at The Jackson Laboratory

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Courses & conferences mailing list

Subscribe to receive periodic emails highlighting our upcoming courses, conferences and workshops.

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